Salesforce expands its Flow automation suite

Salesforce announced new innovations in Salesforce Flow, the complete suite of automation technologies, at TrailblazerDX to assist customers in quickly automating any complex business process on the Salesforce Customer 360 Platform. Flow, which is built on Salesforce’s low-code platform, provides immediate business value by empowering people, simplifying processes, and integrating systems.

As businesses face uncertain economic times due to inflation, supply chain disruptions, and labor shortages, automation enables them to replace time-consuming, manual tasks with automated processes, accelerating productivity and providing better customer experiences at scale. In fact, 91% say they need solutions to automate processes so they can do more with less, and 77% say automation has given them more time to develop deeper relationships with customers and stakeholders.

Service agents can now use Flow to automatically route work across global teams and digital channels in order to provide more personalized service to high-value clients. By automating repetitive data entry and streamlining data-heavy processes like cash and stock reconciliation, wealth managers can focus more on client outcomes. Healthcare providers can improve the patient experience by automating referral processes and billing management to ensure that patients receive the care they require as soon as possible. Furthermore, supply chain managers can unify data and integrate disparate legacy systems to improve order fulfillment and vendor management.

“Our customers save 109 billion hours every month using Salesforce Flow to automate manual processes in their businesses. This frees up time for employees to focus on higher value work,” said Patrick Stokes, EVP and GM of Salesforce Platform. “This is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time. It’s more than just automation — it’s automagic.”

Salesforce Flow: Delivering automation at massive scale

Customers can use Salesforce Flow to automate a wide range of business processes. Flows collect and act on data, allowing customers to work smarter, not harder, and save time by handling complex business processes with clicks rather than code.

• In March 2022, Salesforce ran 1.3 trillion automations on the Salesforce Platform, which amounts to $2.19 trillion** in customer business value. That’s 1.3 trillion times someone did not have to write an email, set a notification, change a status field, or manually duplicate data.
• Salesforce customers saved 109*** billion hours of work by automating processes in  March 2022.
• Salesforce customers run 44 billion workflows and processes daily. 
• More than 900 out-of-the-box workflows, bots, and RPA solutions from partners like Chargent, GetFeedback, and 7Summits will be available via the Salesforce AppExchange for use across clouds and industries.