Uniphore appoints Ritesh Idnani as new Chief Revenue Officer

Uniphore has announced the appointment of Ritesh Idnani as Chief Revenue Officer (CRO). Idnani is a seasoned executive with over 25 years of expertise in technology, business services, customer experience (CX), and contact centers. He has worked in a variety of organisations, including start-ups, growth, and multi-billion-dollar corporations. Idnani has experience in both services (applications, infrastructure, and process) and products (SaaS/BPaaS/PaaS) and has worked in both major public corporations and private businesses funded by VC/PE.

Idnani was most recently with Tech Mahindra, where he was president of a $1.4 billion portfolio of businesses that he expanded at 7-8 times the industry growth rate while maintaining industry-leading profitability for the last five years. He has served as an independent advisor to the Boards/CEOs and leadership teams of a number of public and private mid-size enterprises in addition to managing Tech Mahindra. Idnani also spent more than a decade at Infosys, where he helped the company grow from $100 million in revenue to $8 billion.

Idnani will report to Uniphore’s CEO, Umesh Sachdev, and will be in charge of many global responsibilities, including worldwide sales, sales engineering, sales development, revenue operations, and global partnerships and alliances.

“With a rapidly expanding global opportunity in front of us and a solid track record of execution, we are building out an organization that can fully capitalize on transforming businesses across multiple sectors,” said Umesh Sachdev, CEO and co-founder of Uniphore.

He commented, “Ritesh is a recognized CX expert across industries and transforms global businesses with a unique ability to effectively mix strategy and execution to drive results. I am thrilled to have Ritesh join our team and I look forward to the results he will drive along with our world class teams.”

“As enterprises continue their rapid digital transformation, they want to work with organizations who can leverage the latest AI and automation solutions to make a strategic difference in their business and enhance overall customer experience,” said Ritesh Idnani, CRO of Uniphore.

He also explained, “Uniphore is an innovative organization that works with leading enterprises to deliver better business results through cutting edge technology.  It’s an exciting time to join the Uniphore team and I look forward to working with Umesh and the entire Uniphore family to help scale the business to the next level.”

Idnani has a postgraduate honours diploma in Systems Management and an MBA from the University of Delhi, with a specialisation on Finance and Marketing. He has a Bachelor’s degree in Commerce with a focus on Economics and Accounting. He enjoys running, reading, and spending time with his wife and twin sons when he is not at work.