Etisalat Misr selects Ericsson to evolve BSS digital transformation and IoT

Ericsson has been chosen by Etisalat Misr to update its Business Support Systems (BSS) in Egypt. Etisalat Misr’s BSS platform will be upgraded and modernised to enable increased data and Voice-over-LTE (VoLTE) traffic, 5G readiness, and Internet of Things (IoT).

The agreement will provide Etisalat Misr with a suite of enhanced capabilities across all of its business processes, including customer, product, and service management, as well as for customers, enterprises, partners, network technologies, and events. With greater flexibility, Ericsson BSS will help Etisalat Misr to accelerate innovation and improve customer satisfaction. The arrangement also ensures capacity growth for Voice-over-LTE (VoLTE) utilising Ericsson Cloud VoLTE technology, resulting in a better customer experience for millions of consumers.

The collaboration will provide Etisalat Misr with a low-risk and cost-effective way to meet business possibilities in traditional telecom, digital services, cloud transformation, and IoT. Ericsson BSS products and partner ecosystem are powered by analytics-driven, real-time service and experience control, allowing growing digital ecosystems and becoming an intrinsic component of a great customer experience.

Hazem Metwally, Chief Executive Officer at Etisalat Misr says: “It is a pleasure to have Ericsson as our partner that understands our vision and ambitions to evolve and transform our business. Enhancing our business operations in Egypt is essential to improving customers’ services and satisfaction. We are looking forward to the outcomes of this partnership that will be brought, especially with evolving our BSS, Digital transformation, latest network technology readiness, Fintech and IoT.”

Ekow Nelson, Vice President at Ericsson Middle East and Africa, says: “The acceleration of Digitalization everywhere in the world is transforming lives and opening doors to a whole host of opportunities. Today’s partnership with Etisalat Misr underscores our joint role in this transformation. The BSS transformation agreement is testament to the common vision we share with Etisalat Misr and we are excited to work jointly towards its realization.”

The transformation’s plethora of features will integrate Etisalat Misr’s digital transformation programme with Egypt Vision, consequently enhancing consumer and business potential via 4G now and 5G in the future.