IFS positioned highest in 2022 Gartner Magic Quadrant

IFS, the global cloud enterprise applications company, is pleased to announce that it has been named a Leader in the Gartner® Magic Quadrant for Field Service Management for the seventh consecutive year. Gartner ranked IFS highest on the Ability to Execute axis and farthest overall on the Completeness of Vision axis in its 2022 report.

The company attributes its continued Field Service Management position as a Leader to its commitment to enabling businesses to transform their service operations, deliver new revenue streams, and provide amazing Moments of ServiceTM. IFS has continued its revenue growth with a 105% YOY increase in service management license revenues, owing to its breadth of innovation in service management, superior workforce scheduling optimization, and a team of experts who truly understand field service and industry use cases.

“Once again, we believe, IFS has been recognized for our commitment to not only service management innovation and excellence, but also our customer-centric approach that enables our customers to become smarter, more digital businesses,” commented Marne Martin President IFS Service Management. “At IFS our focus is to help service organizations leverage the latest innovations including IoT, machine learning, predictive service and merged reality, to deliver real value for their business, be that operational efficiency or transitioning to advanced or outcome-based service offerings. With each successive evolution of IFS Cloud, we are continuously looking to develop the solution to ensure it is fully aligned to how customers buy and use technology and that is what we believe sets us apart from the competition.”

IFS’s holistic and comprehensive service management suite includes these new enhancements along with long-standing differentiating capabilities:

• The ability to operate within a platform that delivers a single source of truth
• Dynamic, real-time-scheduling that uses AI and machine learning to optimize and automate up to 500,000 resources in less than an hour
• End-to-end service logistics, reverse logistics, depot repair and spare parts management
• Extensive asset, contract and warranty management
• Mobile workers’ solutions with extensive, customizable workflows
• Complete customer engagement

The Business Value Engineering Tool has proven to be a powerful differentiator for IFS, laying the groundwork for Customer Success from the initial engagement with IFS through deployment—it enables businesses to benchmark, measure, and monitor their return on investment and key performance indicators throughout their relationship with IFS technology.