MTN successfully deploys Ericsson Customer Order Dashboard solution

MTN Global Sourcing and Supply Chain (GSSC) has successfully deployed Ericsson’s Customer Order Dashboard (ECOD) system.

The solution has resulted in greater business efficiency by enabling end-to-end visibility of MTN’s orders and delivery process, as well as a digitised supply chain system, which is critical to MTN’s digital transformation path and quick adoption of industry 4.0 standards.

ECOD is the outcome of an active partnership between Ericsson and MTN Supply Chain. It is a worldwide application that has been adapted to the unique needs of the service provider. Working collaboratively on the planning and design phases, the custom-made tool is being expanded further to offer new features that improve user experience through frequent feedback exchange during implementation.

With the solution’s installation, near real-time visibility of order statuses is now feasible, in addition to monitoring expected arrival times (ETAs) and shippers’ information.

Dirk Karl, MTN Group Executive for Procurement & Supply Chain Management, says: “We are very pleased with the platform, and the commitment of Ericsson Supply Chain and information technology (IT) teams in working with us and accepting our ideas and contributions in developing the tool. The tool has provided end-to-end visibility for all MTN orders with Ericsson and shown that digitalization of supply chain is key. It has helped us manage delivery lead time, late delivery of materials, and provided relevant data when supply chain escalations arise.”

Nicolas Blixell, Vice President, Head of Global Customer Unit at Ericsson Middle East & Africa, says: “We are proud of our continued partnership with MTN. The successful adoption of the Ericsson Customer Order Dashboard solution by the MTN GSSC team is testimony to our commitment and promise on delivering customer excellence. Digital transformation ensures that MTN enjoys maximum value through deploying tools that aid system visualization and optimization and as a result, improved business efficiencies.“

Ericsson is dedicated to allowing both businesses and consumers to grow in the context of Africa’s economy and terrain. The ECOD solution is an example of how Ericsson and MTN have been #goodtogether in the adoption of systems and solutions that streamline business processes and boost efficiency since 1994.