NETSCOUT joins with ServiceNow for enhanced visibility into service triage

NETSCOUT SYSTEMS, INC. has announced a new interface between NETSCOUT’s nGeniusONE service assurance solution and ServiceNow’s IT Operations Management (ITOM) Visibility and ITOM Health.

With the NETSCOUT integration module, nGeniusONE can provide ServiceNow ITOM enhanced alerts with contextual launch capabilities for service triage. Users of ServiceNow ITOM can use any other alert with that context to launch queries into nGeniusONE. The display of certain alert situations to and from ServiceNow ITOM will be supported by nGeniusONE dashboards and reports.

“We are extremely pleased to bring our Smart Data into the ServiceNow platform to give customers enhanced visibility and service triage capabilities,”stated Paul Barrett, CTO, NETSCOUT.

He added, “We believe that NETSCOUT’s integration with ServiceNow increases the value and utility of the two solutions for our customers.”

Features of the NETSCOUT nGeniusONE and ServiceNow^® ITOM integration include:

Early WarningSystem–solution NETSCOUT’s adds to the information in ServiceNow ITOM by providing additional network and service visibility. With its Adaptive Service Intelligence (ASI) Smart Data, NETSCOUT provides continuous network visibility for any equipment vendor, data centre, service, technology, or cloud, as well as continuous service dependency. With real-time, layer-7 visibility and actionable intelligence from NETSCOUT, this integration increases the quality of the information delivered by nGeniusONE to generate “alarms,” “events,” and “incidents” in ServiceNow.

Integrated Troubleshooting –nGeniusONE provides warnings to ServiceNow ITOM, which includes a contextual link, allowing users to immediately explore and discover the underlying cause of any service degradations or faults. Users of ServiceNow can also seamlessly connect to nGeniusONE to examine and troubleshoot other alarms. The service triage approach used by nGeniusONE enables rapid identification of service issues (typically in minutes) as well as the number of consumers affected.