2 November 2024, Sat |
8:37 PM
Oman Telecommunications Company (Omantel) and Ericsson announced the opening of Service Operations Center(SOC) to improve network services quality.
The official launch of the SOC by Omantel’s Technical Operations Division will revolutionize Omantel’s operations as part of the company’s broader strategic goal of focusing on a service-centric strategy that will improve customer experiences.
The SOC’s deployment is an important aspect of Ericsson’s support for Omantel’s Strategic Transformation Goals, and it is in line with Oman Vision 2040, which aims to help the country achieve long-term economic growth through innovation and development.
Ericsson’s long-term relationship with Omantel includes the launch of the SOC. Ericsson’s Managed Services Transformation Program includes the latest progress with Omantel. With a detailed step-by-step strategy starting with target setting, platform deployment, use case development, implementation, and validation/revalidation procedure, the SOC has been intended to produce enhanced Network Service Quality Key Performance Indicators (S-KPIs) results.
The SOC runs around-the-clock monitoring and discovers any service-related difficulties pro-actively as a result of close collaboration with critical touchpoints that Omantel accesses, such as its Call Center and Consumer feedback, providing real time tracking and immediate actions to maintain a high quality of network service.
Eng. Said Abdullah Al Ajmi, Vice President of Operations at Omantel, says: “In line with Oman Vision 2040 and our broader strategic goals to enhance our customer experiences with a service-centric approach, Omantel and our partners share a common vision to constantly improve. We are pleased to launch the Service Operations Center in Muscat in collaboration with Ericsson and the advanced monitoring of our network service quality will continue to enhance our offering to consumers, enterprise, and industry in Oman.”
Abdullah Al-Balushi, Country Manager of Ericsson Oman, says: “We are proud of this latest Managed Services milestone with Omantel. The launch of the Service Operations Center will help Omantel in their transformation and 5G journey. Regional communication service providers like Omantel are enhancing their capabilities in line with 5G, thanks to innovative operations. Ericsson has continuously strived to ensure our data-driven solutions power intelligent mobile networks allowing us to become an enabler of new revenue opportunities for partners like Omantel.”
Ericsson and Omantel have had a long relationship, and the launch of the SOC marks the latest development in that relationship. In a multi-year agreement, Omantel chose Ericsson to operate its statewide multivendor network in addition to its 5G network development last year. Omantel will be able to expand coverage while also offering a network that is ready for the 5G future thanks to Ericsson’s hardware and software products and solutions.
