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Dimension Data’s Smart Platform is a big data analytics and machine learning engine that collates and analyses vast amounts of data to generate problem solving insights and predictions that enable organizations to meet business objectives.

Raya Contact Center announced that it has successfully enabled its entire contact center workforce to work remotely. As the company’s contact center is built on Avaya Holdings Corp. solutions, Avaya played a critical role in ensuring a seamless transition that resulted in no cost implications for Raya Contact Center.

Around 80% of service decision makers say mobile workers increase revenue streams or create all new ones. Field service is a key part of the entire service lifecycle, and the mobile workers who carry it out are the face of the brand.

ServiceNow is a strategic digital transformation partner to the world’s largest enterprises, including approximately 80% of the Fortune 500. These enterprises use the Now Platform as their “platform of platforms” to streamline work by integrating siloed, legacy systems and digitizing complex workflows and processes across their organizations.

NetApp’s acquisition of Talon enhances the company’s cloud data services portfolio with a solution that solves all the remote office and branch office challenges with file shares.

The company commended the UAE government for once again showing leadership in utilizing technology to ensure that vital citizen and customer support services remain unimpacted during the effort to contain and control the spread of COVID-19.

VMware Partner Connect empower partners with flexibility to meet customers’ needs, making VMware technologies and services opportunities more accessible. Partners now have an enhanced experience that delivers simplicity, choice and innovation, and recognizes and rewards partners based on the value they bring to customers.

Fortinet has invested heavily in FortiGuard Labs cloud-based AI-driven threat intelligence, allowing us to detect more threats, more quickly and more accurately. FortiAI takes the artificial intelligence knowledge from FortiGuard Labs and packages it specifically for on-premises deployments.

IT professionals seeking remote support software should not only be looking for a solution that helps them troubleshoot technical problems, but also one that bolsters remote access security, is easy-to-use for technicians, enhances the customer experience, and fits into their existing infrastructure.

Non-oil economic initiatives such as the Dubai Expo 2020 in UAE; the Al Qiddiya entertainment, sports and arts complex; The Red Sea Project and the Neom living laboratory in Saudi Arabia are boosting business activity in MENA, which will heavily influence IT spending locally,” said John-David Lovelock, distinguished research vice-president at Gartner.