Samsung opens its first customer service plaza in Abu Dhabi

Samsung Gulf Electronics has unveiled its first-ever Customer Service Plaza and Lounge in Abu Dhabi, signaling a significant milestone in the company’s commitment to exceptional customer service. Operated in partnership with Eros, the cutting-edge plaza is conveniently located across from the Abu Dhabi Municipality and is now open to cater to Samsung customers in the UAE’s capital and its surrounding areas.

The Customer Service Plaza provides a wide range of services to address mobile and tablet repairs, software updates, and mobile phone recycling. With a team of highly skilled Samsung technicians on hand, customers can rest assured that their devices will receive expert care and attention.

One of the key highlights of the plaza is the Samsung Lounge, an exclusive space that allows customers to explore, experience, and purchase Samsung’s flagship devices from various product categories, including mobiles, TVs, and Soundbars. In addition to repair and update services, customers can also benefit from the seamless integration of sales and service at the plaza.

Expressing her thoughts on the opening, Kiran Tewari, Director of Customer Service at Samsung Gulf Electronics, stated, “At Samsung, our drive for innovation goes hand in hand with our commitment to delivering unparalleled customer service. The launch of our state-of-the-art Customer Service Plaza in Abu Dhabi is yet another significant achievement for us. Providing the best possible service experience to our customers is our top priority, and the opening of this new plaza is a testament to our unwavering dedication to their satisfaction.”

Ahmad Badri, Director of Eros Group, also expressed excitement about the collaboration, stating, “We are thrilled to partner with Samsung in bringing this advanced Customer Service Plaza to Abu Dhabi. Through this partnership, we aim to enhance the overall customer experience and reinforce our dedication to delivering top-notch service.”

Furthermore, customers visiting the plaza have the option to purchase the S-Care Extended Warranty, which provides additional coverage for up to 2 years beyond the standard warranty period, ensuring enhanced protection for their Samsung devices.

The plaza includes a dedicated Soundbar Experience Zone, where customers can connect their mobile devices using the SmartThings app and immerse themselves in the latest soundbar technology. For added convenience, the service center offers a door-to-door service option, allowing customers to have their devices serviced without leaving the comfort of their homes.

The Samsung Customer Service Plaza welcomes customers daily from 10 AM to 10 PM, providing them with a top-notch service experience, the opportunity to explore flagship models, and access to a variety of offerings tailored to meet their Samsung needs.