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From the channels they use to serve customers, to the spaces employees work from, to the skill sets agents require, there’s not much that hasn’t changed for customer service organizations. Here are some key takeaways.

A South African online newspaper published a detailed report on […]

This coming year, cloud computing will gain rapid ground in pharma companies to further enhance collaboration between competing firms sharing information and knowledge to expedite drug discovery.

In partnership with Chaintrail.com, Etisalat is providing lifetime access to all HR letters, empowering employees with tamper-proof data at their fingertips. The objective of the blockchain implementation is to ensure all employees can generate, access and utilise credentials 24/7 and 365 days, while credential verifiers can do the same without any dependence on manual intervention.

Millions of people around the globe have been encouraged to work from home, and the number of telecommuting workforces has skyrocketed in a very small period of time. IT teams have rolled out virtual workstations for employees to access critical enterprise applications and remote employees are using video conferencing and team collaboration tools.

The webinar revealed that more and more companies are opting to digitally transform their procurement processes to drive operational efficiency, increase the performance of their existing system.

During a virtual signing ceremony, the agreement was signed by Fayez Ibbini, CEO, Alpha Data and Ouyang Dongyue, Managing Director of Huawei UAE Enterprise Business Group.

Over the next year, we will see the accelerated adoption of AI across many areas of healthcare. By applying machine learning to real-time global data sets, healthcare professionals can more accurately track contact between staff and infected patients, enable accurate diagnoses, utilize predictive analytics to track personal protective equipment (PPE).

This notion of human first when it comes to technology designs was also reinforced at the event when a Brazilian company with an app to aid children with autism won the 2020 Gitex Future stars’ Supernova Challenge award. Jade Autism, a startup app develops gamified therapeutic solutions for children and adolescents with cognitive disabilities.

With so much uncertainty still upon us, it’s unlikely that we’ll see the majority of organisations relaxing their purse strings anytime soon. Next year we’ll see businesses keeping a closer eye on their spending and reducing overall costs. A key way to do so is by opting for flexible consumption models for their IT infrastructure.