When calling Mashreq support, the solution, provided by Avaya Holdings Corp. and Koopid, an AI-based customer service and messaging solutions provider and an Avaya alliance partner, enables customers to seamlessly transition to a browser-based chat session with the new virtual agent.

The sixth edition of the State of Marketing report presents the insights of nearly 7,000 marketing leaders across the globe. Our research highlights the strategic priorities, challenges, and technologies that are transforming the profession. These are especially important to consider as businesses navigate from crisis mode to back-to-work to growth.

With Lastline, VMware will further advance its threat research capabilities and accelerate the customer journey towards Intrinsic Security. Upon close, Lastline will augment VMware’s world-class threat research delivered today by the VMware Carbon Black Threat Analysis Unit.

Tech Mahindra has joined 155 global companies in calling for policies that will build resilience against future shocks by supporting efforts to hold global temperature rise to within 1.5°C above pre-industrial levels, in line with reaching net-zero emissions well before 2050.

Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities of WASEL — its dedicated contact center service for people of determination — with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing.