By partnering with Microsoft on both enablement and go-to-market, Avaya gains expanded customer reach and a significant new influencing channel to broadcast its unique agility and experience proposition.

Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya to extend the capabilities of WASEL — its dedicated contact center service for people of determination — with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing.

Businesses today are progressively relying on advanced technologies and trends such as video, mobile, social media and more, to emerge successfully in increasingly competitive markets. The collaboration between Avaya and Moro Hub will enable businesses in the UAE to deliver services to their customers faster.

As per the collaboration agreement, Avaya will offer educational institutions in Egypt full-feature access to its flagship collaboration app, Avaya Spaces, for free. Avaya Spaces, is a cloud meeting and team collaboration solution that integrates chat, voice, video, online meetings and content sharing.

The company commended the UAE government for once again showing leadership in utilizing technology to ensure that vital citizen and customer support services remain unimpacted during the effort to contain and control the spread of COVID-19.