Freshworks Inc., a software company that empowers the people who power businesses, has released the results of its second annual Freshservice Service Management Benchmark Report.

“With the customers pushing brands to resolve issues in real-time, it is significant that enterprises integrate AI solutions into their business functions. This offering is significant initiative in our relentless efforts to deliver unique platform to automate customer experience, enabling brands to meet needs of rapidly changing customer expectations and staying one step ahead of their peers,” said Raj Mruthyunjayappa.

African countries stand to benefit from AI in a number of ways. Many have lauded it as a positive force in Africa, promising to improve living conditions, healthcare, and education sector.

Chatbots are leading the way in government AI adoption, with 26% of respondents saying they have already implemented them. According to Gartner, another 59 percent expect to adopt them during the next three years.

“With a constantly increasing portfolio of high profile clients driving our rise, the funding from NB Ventures comes at the perfect time for Yegertek”, says Sajid Azmi, Founder and CEO of Yegertek.