Valles comes to Sitecore from SAP, where he held various positions in the EMEA South region, including leadership responsibilities in both the CX and Cloud ERP businesses.

Uniphore Unite provides a variety of programs to complement each partner’s business model, including referral, resale, managed services, co-selling, and services, ensuring that this global community has the resources it requires to succeed.

Marketing transformation takes on a new sense of urgency, requiring true 360 customer understanding and engagement, at every stage, from discovery to engagement to retention and loyalty to advocacy.

The global survey of 600 business leaders and C-suite executives, was conducted by ESI Thoughtlab for ServiceNow to examine the customer service priorities, approaches and performance.