Sitecore announces Jose Valles as President for EMEA

Valles comes to Sitecore from SAP, where he held various positions in the EMEA South region, including leadership responsibilities in both the CX and Cloud ERP businesses.

“Uniphore Unite” partner program launches to boost global AI and Automation Innovation

Uniphore Unite provides a variety of programs to complement each partner’s business model, including referral, resale, managed services, co-selling, and services, ensuring that this global community has the resources it requires to succeed.

The novel coronavirus has reset norms for brand engagement and marketing

Marketing transformation takes on a new sense of urgency, requiring true 360 customer understanding and engagement, at every stage, from discovery to engagement to retention and loyalty to advocacy.

Digital CX will determine business success post-COVID-19

The global survey of 600 business leaders and C-suite executives, was conducted by ESI Thoughtlab for ServiceNow to examine the customer service priorities, approaches and performance.