The Digital Government Authority announced the results of the Digital Experience Maturity Index, which was launched on June 8, 2022 and includes 12 government platforms. The Digital Experience Maturity Index for Government Services is based on three main perspectives: beneficiary satisfaction, user experience, and complaint handling. These perspectives encompass a variety of topics.

Liferay, a digital platform provider, has formed a strategic alliance with Mannai InfoTech, a division of Mannai Trading Company WLL, to provide accelerated innovation and enhanced customer-centered digital experience capabilities to customers nationwide.

The Forrester report compares marketplace development platforms to help businesses take advantage of this emerging market, sharing that “More businesses captures new revenue from rolling out their first-generation marketplaces — and their enthusiasm is palpable.”

Public and private-sector organizations across the Middle East are rapidly shifting customer, employee, and citizen services from in-person and manual processes to more flexible and efficient cloud-based platforms.