AI & Automation shaping the employee-to-customer relationship

Rising customer demands have reached employees already contending with new work environments and personal stressors. For many, work days are longer than they used to be.

Cisco Small Business Partner Summit to explore growth opportunities across MEA

While the Middle East and Africa as a whole has witnessed accelerated efforts to invest in digitization, small businesses remain at varying stages of maturity and digital readiness.

Carrefour customers can now trace food at stores using IBM’s blockchain

Carrefour will now offer new levels of insight and transparency to its customers about the provenance of their food via end-to-end visibility on products throughout its supply chain, promoting increased quality, credibility and safety for its shoppers.

Saudi Telecom Company (stc) selects Ericsson as Managed Services Provider in KSA

Ericsson will deploy its latest Artificial Intelligence (AI) powered software suite and machine learning tools and capabilities to provide an automated end-to-end managed operations service. The Ericsson Operation Engine will support activities in Network Operation, IT Operations and Field Support and Maintenance for stc’s networks, covering technology domains from the core to access, including 5G.

Al Dahra digitally transforms food security supply chain in the Middle East

As part of its digital transformation roadmap, Al Dahra digitalized its end-to-end procurement processes with SAP Ariba solutions, increasing cost savings, better managing categories, and enhancing compliance and transparency.