Freshworks enhances customer support, sales, and marketing with AI for better efficiency and quality

Freshworks Inc. announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. 

Sandie Overtveld  hired by Freshworks as Senior Vice President for APJ & MEA

Freshworks Inc., announced the appointment of Sandie Overtveld as the Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets.

BitOasis manages increased customer service volume with Freshworks

Freshworks Inc., a software company that empowers the people who power businesses, announced that BitOasis, a cryptocurrency exchange giant, has implemented Freshworks solutions Freshdesk and Freshchat to help manage a large increase in customer queries due to the demand for information about digital currencies.

Freshworks appoints Dennis Woodside as President

Freshworks Inc, a software company that empowers the people who power businesses, announced that Dennis Woodside will join the Company’s executive leadership team as President on September 1, 2022. Woodside will be responsible for leading Freshworks’ global business operations and strategy.

Freshworks report
MEA employees prefer better software to more vacation time: report

Freshworks Inc. released the findings of a report that found IT professionals in the Middle East and Africa (MEA) spend nearly a full work day each week dealing with bloatware – unwanted, overly complicated SaaS add-ons.