With three-fifths of the workforce now working in a hybrid mode, managing IT assets (46%) and communication and collaboration (41%) have emerged as the biggest challenges.

Constance Minc, commented: “The 2021 results are very important because they cement IFS’s impressive performance trajectory with another year of double-digit software revenue growth while continuing to expand our margins.”

Freshservice ESM capabilities help enhance predictability of service delivery across business departments. “Reference customers found quick acceleration from trialing the tool to leveraging it for all its features, with little outside assistance,” states Forrester report.

“The release of IFS assyst 11.4 is the result of an incredible amount of hard work and investment from the IFS team over a short space of time,” said Martin Schirmer, President, IFS assyst.

“Our strong third-quarter results reflect the continued adoption of our modern and easy-to-use products by companies of all sizes. We grew 46% YoY, and healthy expansion activity from our customer base,” said Girish Mathrubootham.