Product Knowledge is Power

While providing employees with access to product knowledge is important, be strategic to maximize the impact of your efforts. Use plain language so communications and training are simple to comprehend and remember. Also, translate complex industry jargon so it’s easy for employees to share the information with customers.

ServiceNow launches Knowledge 2020 Digital Experience

Knowledge 2020 focuses on the power of ServiceNow’s workflows to accelerate digital transformation, delivering a new era of employee and customer experiences required in a post-COVID world.