Business Process Outsourcing used as a scapegoat by protectionists and others with various nonsensical agendas. However, outsourcing is a precision tool that organizations can use to gain a strategic advantage and grow overall value pie, which in turn addresses the majority of the complaints against outsourcing, such as job losses and knowledge drain. Organizations have realized the importance of outsourcing.

The post-COVID-19 business world requires new strategies, as this world will be a whole new one; humans managed to mitigate the virus impact through technology, but a great part of the world is lagging technologically. This has obviously destroyed many businesses and left a lot of people broke and unable to sustain proper life conditions.