Qualys has introduced Qualys SaaS Detection and Response (SaaSDR), which provides a single console for IT and security teams to gain continuous visibility, security and compliance of critical SaaS apps.

Vaccine Cloud helps governments, healthcare organizations, businesses and nonprofits around the world design, build and manage vaccine programs at scale quickly on the Salesforce Customer 360 platform.

Salesforce Sustainability Cloud, built on Salesforce Customer 360, will
provide a trusted platform that gives customers a 360-degree view of
their corporate environmental impact to help them measure and
manage their carbon footprint.

There is not much big secret that the best part about a CRM system is that almost any organizational unit can benefit from it — from sales and customer service to recruiting, marketing, and business development.

From the channels they use to serve customers, to the spaces employees work from, to the skill sets agents require, there’s not much that hasn’t changed for customer service organizations. Here are some key takeaways.