The research “The Hidden Cost of Cost Fraud and Non-Compliance” delves deeper into the topic of expense fraud and employees’ attitudes toward it, and how businesses are dealing with the problem and the digital solutions.

As part of digital transformation journey to more than 1,500 people across seven offices, GBM evaluated all of their legacy systems, and one primary areas for improvement was their invoicing and expense management system.

Prior to implementing SAP Concur, the NYU used a paper form that was circulated for signatures for proper delegation of authority. “We wanted to automate many of these processes to reduce the administrative burden on our back-office,” says Nafeh Masood. “One of the most important outcomes was the ability to get accurate reports.

Chief financial officers and other organisational finance leaders face a tricky period ahead as the world moves back to some semblance of normal. With global economies in lockdown for much of 2020 and employees confined to their homes as offices around the world closed, organisations have already had a rocky year.