“What it means to truly know your customer has changed. Organizations need to deliver empathy at mass scale in every interaction to retain customers and drive growth in 2022,” said Michael Ramsey.

Customers can discover answers, receive help, and request services using ServiceNow Messaging, and organizations can address issues quickly by the Now Platform to link the front, middle, and back office with digital workflows.

By creating industry-specific solutions, delivered through a partner-led model, we can better address the unique challenges that companies in key vertical markets face as they look to digitally transform their businesses.