Ciena has promoted Joe Cumello to Senior Vice President (SVP) of Global Marketing and Communications. Joining President and CEO Gary Smith’s direct leadership team, Cumello assumes responsibility for harmonizing the company’s messaging platform.

Tech Mahindra and Rakuten Mobile will leverage their partnership to develop and deploy virtualized mobile networks based on RCP to disrupt the telecom landscape. RCP contains all the elements of the Rakuten Mobile network, including telco applications and software from multiple vendors, OSS and BSS, edge computing and virtual network management functions.

Gamifying the onboarding process was a hot trend during 2019 with many organizations opting to step away from traditional processes where new recruits are expected to steadily wade through obligatory information files.

New features, such as Chatbot integrations, further automate and enhance the customer support experience, while freeing up agents to work on more complex tasks.