6 November 2024, Wed |
3:27 AM
TruDoc Healthcare has announced a strategic partnership with e& enterprise to revolutionize healthcare communications across the UAE and MENA region. This collaboration introduces the cutting-edge engageX solution, powered by the NICE CXone platform, setting a new standard for patient care and service accessibility.
The engageX solution integrates voice, chat, email, and video consultations into a single platform, allowing TruDoc to manage patient interactions seamlessly across multiple channels. This unified approach enhances patient engagement and satisfaction by ensuring comprehensive and consistent responses to all inquiries.
Utsaav Pathak, Group Director at TruDoc Healthcare, highlighted, “This partnership with e& enterprise marks a significant advancement in our commitment to improving patient care through technology. Integrating the NICE CXone-powered engageX solution into our services will transform patient engagement, providing timely and effective care tailored to individual needs.”
The NICE CXone-powered engageX solution brings advanced customer experience (CX) capabilities and a secure voice setup to the UAE, addressing complex compliance and customer experience challenges. This platform is designed to offer 24/7 care, extending TruDoc’s telehealth services to even the most remote areas.
Miguel Angel Villalonga, COO of e& enterprise, stated, “Our collaboration with TruDoc Healthcare represents our dedication to leveraging technology to redefine healthcare. The engageX solution will transform patient experiences, making them more accessible and innovative, and reflects our shared vision to make a profound impact on global health.”
Darren Rushworth, President of NICE International, added, “The NICE CXone platform employs advanced encryption protocols to ensure HIPAA compliance and safeguard patient data. This strong security framework builds trust and ensures the secure exchange of sensitive health information.”
The platform also provides AI-driven analytics and tools to streamline operations and optimize patient interactions, improving patient experiences, operational efficiency, and overall service delivery.
The partnership between TruDoc and e& enterprise enhances TruDoc’s telehealth capabilities and aligns with its mission to offer innovative, patient-centric healthcare solutions. By leveraging NICE’s technology and e& enterprise’s extensive network, TruDoc is well-positioned to lead the transformation of healthcare communication in the MENA region.
