20 November 2024, Wed |
7:40 PM
By Josh Roth, CTO, Ring
At Ring, we’re always looking at how we can continue to innovate for our customers, and security and privacy sit at the core of that. We build privacy and security into the process – designing our devices and services with these pillars front of mind while putting our customers in control. Every day, our teams work hard to deliver on this commitment to our customers.
Privacy choices are important and everyone thinks about their privacy in a different way. That’s why we continue to innovate on our customers’ behalf, and to offer a range of settings to help people customize their experience, while staying safe and secure.
Earlier this year, we announced a technical preview of video End-to-End Encryption in the U.S. Today, we’re proud to announce that we’re moving it out of technical preview and expanding the feature’s availability to customers around the world1.
We believe that our customers should control who sees their videos. By default, Ring already encrypts customer videos when they are uploaded to the cloud (in transit) and stored on Ring’s servers (at rest). Now, customers around the world, with eligible Ring devices, can opt into video End-to-End Encryption, to add an extra layer of security that only allows their videos to be viewed on their enrolled mobile device. This advanced security option is simple to set up via the Control Center in the Ring App, and offers additional peace of mind and protection.
For more information on video End-to-End Encryption, and to read our whitepaper, please visit ring.com/end-to-end-encryption.
We are always looking at ways to empower our customers with greater choice when it comes to their privacy and security, without compromising convenience. This week, we are rolling out a range of features that do just that.
Starting today, customers can choose a compatible authenticator app, in addition to existing methods like SMS, as their second method of verification when logging into their Ring accounts. We’re also starting to roll out CAPTCHA in the Ring App and Neighbors App as another safeguard that helps prevent automated login attempts from bad actors, providing yet another layer of security for our customers. Visit our Help Center page about authenticator app support to learn more.
Finally, we will be launching a new, automated self-service process to allow customers to securely and conveniently transfer ownership of used Ring devices without having to make a call to Customer Support. Now, the new device owner can simply scan the device during setup, and follow the instructions on the Ring App, which will also alert the previous owner. This process ensures that all videos and events from the previous owner’s account are no longer linked to the device before the ownership is transferred to the new customer. While our Customer Support team is always happy to help customers with any questions, this new automated process adds another easy DIY option.
To learn more about Ring’s privacy and security practices, as well as step-by-step instructions on how to enable video End-to-End Encryption and an extended list of eligible devices please visit our Help Center. We’re excited about these latest developments and will continue to invent new, useful features and services that provide customers with the controls most relevant to them.
