Talisma collaborates with ADCB to deploy WhatsApp Chatbot for better customer experience

Talisma Corporation Pvt. Ltd. has announced a cooperation with Abu Dhabi Commercial Bank (ADCB), UAE, to implement a robust AI-powered WhatsApp chatbot for enhanced customer experience and maximum digital utilization for growth and efficiency.

“The demand for AI-powered solutions is all set to grow exponentially within the next few years. With the customers today pushing the brands to resolve their issues in real time, it is significant that enterprises integrate AI solutions into their business functions. This offering is a significant initiative in our relentless efforts to deliver a unique platform to automate customer experience, enabling brands to meet the needs of rapidly changing customer expectations and staying one step ahead of their peers,” said Raj Mruthyunjayappa, MD – Talisma Corporation.

ADCB offers a variety of services to its consumers and potential customers via WhatsApp, assisting them in understanding their goods and products. This collaboration with Talisma has aided the bank in creating an amazing user experience by providing a Virtual Assistant (Chatbot) solution to their clients via the WhatsApp channel.

The WhatsApp virtual assistant service, which is available 24 hours a day, 7 days a week, seeks to give clients with real-time solutions in both English and Arabic, with all communications safeguarded with end-to-end encryption. Talisma’s WhatsApp chatbots provide a seamless user experience, allowing the bank to understand the exact needs of each individual consumer based on analytics from previous chats, allowing for personalised suggestions and converting prospective leads into loyal customers. Customers are increasingly accustomed to conversation-based conversations, which allow them to open up and express their preferences, thoughts, feelings, and inclinations, with WhatsApp being the most popular channel nowadays.

In the near future, Talisma will assist ADCB customers in implementing Conversational AI chatbots in various channels such as the website, Facebook Messenger, and mobile.