Adyen & Shiji team up to simplify hospitality payments

Adyen & Shiji Payments have teamed up to simplify hospitality payments. The partnership will provide hospitality businesses the ability to utilize the Adyen platform together with Shiji.

This new integration streamlines the payment process for hospitality businesses by eliminating the need for a long list of platforms and vendors, which typically includes separate processes for property management systems, food and beverage point of sale systems, and guest experience platforms, not to mention the various payment service providers for each.

“Our partnership with Adyen allows us to further improve the operational efficiency of our customers by providing a platform that guarantees a truly seamless and personalized experience for their hotel guests,” said Michael Balzer, VP Shiji Payments, Shiji.

Hotels can consolidate all of these front-end business systems and payment demands with only two businesses, Adyen and Shiji, including having the same point of sale setups throughout regions and faster reconciliation across all channels. In the end, this results in the finest possible customer service. Customers currently expect a seamless journey, which is powered by these integrated elements.

Commenting on the partnership, Sander Maertens, Head of Middle East at Adyen, said: “Adyen is excited to partner with Shiji Payments. This is a long-term strategic collaboration for us in the region. With Shiji’s leadership in the hospitality sector, covering over 91,000 hotels and 200,000 restaurants, and a strong footprint in the Middle East, we aim to leverage this partnership to implement new digital innovations in the payment space.The hospitality sector will benefit from our combined, seamless payment integrations with specialist functionalities and encryption security.”

Munich-based hospitality brand Ruby Hotels is an early adopter of the combined proposition.

“As we looked to expand, we realized we needed a partner not only to facilitate but accelerate our growth”, said Tobias Koehler, Group Director, Systems & Commerce of Ruby Hotels. “Given our ‘Lean luxury’ philosophy, we are always on the lookout for tech that will help us concentrate on the essentials and improve the efficiency of our operations to provide exceptional guest experiences. By partnering with Shiji Group and Adyen, we can integrate their modernized payment systems into our centralized tech stack to optimize our tech automation.”

“Removing complexity is what we do at Adyen, and this partnership allows us to further do so for the hospitality sector,” comments Roelant Prins, Chief Commercial Officer of Adyen.

Also commented, “Combining Adyen with Shiji’s range of solutions turns a traditionally complex business into a single customer experience. Working together means we can facilitate more advanced customer journeys for our joint hospitality customers and their guests. We’re really looking forward to watching this relationship bloom.”