Dubai Electricity and Water Authority (DEWA) has been presented with the prestigious ‘Excellence through Innovation’ award from global technology firm Software AG in recognition of its remarkable digital transformation initiatives and exemplary best practices. This accolade underlines DEWA’s steadfast dedication to innovation and customer satisfaction.
Marwan Bin Haidar, Executive Vice President of Innovation and The Future at DEWA, had the distinct honor of receiving the award from Rami Kichli, Senior Vice-President of Middle East & Turkey at Software AG, with the distinguished presence of officials from both organizations.
“Guided by our top-tier management, DEWA remains committed to pioneering innovation and crafting digital services centered around our valued customers, utilizing the cutting-edge disruptive technologies of the Fourth Industrial Revolution, including generative artificial intelligence. DEWA proudly stands as the world’s first utility to employ ChatGPT technology for customer services, alongside AI-powered robotic solutions. This advancement not only saves our customers time and effort but also enhances their overall satisfaction. As of September 2023, the adoption of DEWA’s smart services has reached an impressive 99%,” affirmed Marwan Bin Haidar, Executive President of Innovation and The Future at DEWA.
Rami Kichli, Senior Vice President – Middle East and Turkey at Software AG, expressed, “Our enduring partnership with DEWA has been a significant journey in supporting their visionary digital transformation goals. DEWA exemplifies future-ready systems, with an unwavering focus on customer-centricity in all their business decisions, resulting in extraordinary outcomes. As their technology partner, we take immense pride in their successful journey, consistently delivering excellence through innovation and best practices.”
DEWA serves as a pioneering model for digital transformation within government organizations, implementing advanced digital solutions, processes, and services that leverage the latest technologies to elevate both customer service and operational efficiency.
