Interview with Paul Park, Regional Director – Middle East, North Africa & Turkey at Milestone Systems:
1. Could you give us a brief overview of your professional background and experience in the technology industry, particularly in the Middle East region?
Having been in the technology sector for a considerable amount of time, I have focused on the Middle East market for the past 16 years, gaining a wealth of experience and a deep understanding of the unique challenges and opportunities in this region. My expertise lies in driving sales growth, establishing strategic partnerships, and delivering innovative solutions to our customers, ensuring they achieve their desired business outcomes.
2. Milestone Systems has become a significant player in the Middle East market. What sets your company apart from competitors, and what is your unique selling proposition (USP)?
Our unique selling proposition centers around our cutting-edge video management software solutions, empowering organizations to enhance security, optimize operations, and extract valuable insights from video data. What truly differentiates us is our commitment to open platform architecture, enabling seamless integration with third-party systems and fostering a vibrant ecosystem of technology partners. This flexibility and interoperability make us the preferred choice for customers seeking scalable and future-proof solutions. Additionally, our unwavering support to our customers has been regularly cited as a key reason for choosing Milestone.
3. Looking ahead to 2023-24, what key initiatives or plans does Milestone Systems Middle East have in store? How do you envision the company’s growth and market strategy during this period?
Over the next couple of years, we have ambitious plans to expand our customer base, strengthen our presence in the transportation, retail, and critical infrastructure sectors, and venture into several industry verticals such as Healthcare, Hospitality, and Smart & Safe Cities. Furthermore, we will invest significantly in research and development, driving innovation and introducing advanced features to address emerging industry trends, including cybersecurity and Artificial Intelligence (AI). Lastly, we will focus on enhancing partnerships with local integrators and resellers, enabling us to deliver comprehensive solutions and superior customer support.
4. How does Milestone Systems stay ahead of the curve and adapt to emerging technologies in the rapidly evolving field of video management software? Can you give some examples of recent innovations or collaborations in critical industries that helped strengthen the company’s position?
In the ever-changing landscape of technology, we recognize the importance of staying ahead of the curve and embracing emerging technologies. One of the areas where we have made significant progress is in the realm of Artificial Intelligence (AI). To enable our customers to easily access the latest AI technologies, we have developed the ‘Milestone AI Bridge,’ which serves as an API Gateway specifically designed for Video Analytics and Artificial Intelligence Applications. This bridge simplifies the integration and deployment of AI and video analytics applications, ensuring scalability and environment agnosticism, thereby facilitating faster AI adoption for our customers.
Additionally, our strategic collaborations with industry leaders have strengthened our position as a technology leader. Our partnership with Intel and Nvidia, for example, has allowed us to ensure that our AI Bridge enables customers across all industries to access a wide range of current and future AI developments, enhancing their security, efficiency, and operational effectiveness. Moreover, our collaboration with Arcules has provided a cloud-hosted version of XProtect, offering significant scalability and efficiency benefits to our customers while optimizing their CAPEX and OPEX allocations.
Furthermore, Milestone’s recent launch of ‘Hospital Assist’ in the Healthcare vertical has demonstrated our commitment to innovation. This remote patient monitoring solution, integrated with XProtect VMS, supports healthcare professionals by freeing up time and resources, allowing them to deliver high-quality patient care with the assistance of data-driven video technology.
These strategic partnerships and continuous innovation exemplify our dedication to maintaining our leadership position in the video management software industry.
5. Can you provide examples of how Milestone Systems has helped organizations across industries such as healthcare, manufacturing, and airport security improve efficiency and productivity?
At Milestone Systems, innovation and technological advancement are at the core of what we do. We heavily invest in research and development, constantly monitoring industry trends and collaborating with technology partners to bring cutting-edge solutions to our customers.
For instance, our partnership with Intel and Nvidia has empowered our AI Bridge to provide customers in various industries access to the latest AI developments, significantly improving their security, efficiency, and operational effectiveness.
Additionally, our collaboration with Arcules has allowed us to offer a cloud-hosted version of XProtect, enabling greater scalability and efficiency for our customers while optimizing their CAPEX and OPEX allocations.
Moreover, in the Healthcare vertical, our recent launch of ‘Hospital Assist’ integrated with XProtect VMS showcases our commitment to leveraging video technology to support healthcare professionals in remote patient monitoring. This solution helps healthcare facilities safeguard patients, staff, and medical equipment while optimizing resource allocation and ultimately delivering high-quality patient care.
These examples underscore our dedication to driving efficiency and productivity across various industries, positioning Milestone Systems as a leading player in the video management software industry.
