ServiceNow, the digital workflow company that makes the world work better for everyone, has announced the release of its Now Platform San Diego. The latest version of the Now Platform is designed to help organizations address the most pressing challenges facing every industry, in every region, and transform businesses for a new economy, with an upgraded, more modern visual design and new Robotic Process Automation (RPA) capabilities that deliver on the promise of hyperautomation.
“From the great resignation, to supply chain disruption, to the new world of hybrid work, seismic shifts in our global workforce and economy underscore that the technology strategy has become the business strategy,” said Chirantan “CJ” Desai, chief operating officer at ServiceNow. “With our Now Platform San Diego release, we are empowering digital-first leaders to create smarter, faster, better ways of working, and unlock the true potential of hyperautomation across their organizations.”
To keep their employees productive and engaged, organizations are struggling to find more agile and employee-led ways of working. The Now Platform San Diego release assists customers across all industries in driving productivity, accelerating the value of hyperautomation, and creating better, smarter experiences for a new world of work, all on a single digital business platform.
ServiceNow is streamlining the experience for the 70M+ annual active platform users who use ServiceNow every day to get their work done with the introduction of Next Experience in the Now Platform San Diego release. Platform users will have access to all of their most important work across all of their applications, allowing them to quickly dive into what’s important. Next Experience provides a modern, streamlined navigation that unifies all applications into a unified experience and elevates Favorites and History so that people can get back to their most important work.
Next Experience includes a completely redesigned component library, new iconography, typography, and illustrations, as well as an upgraded, modern visual design. The experience provides enhanced personalization, such as accessibility preferences, information density and layout preferences, and the ability to choose between light and dark mode.
Businesses must adopt new digital business models in order to respond quickly to changing market conditions and customer demands. However, disconnected critical systems and reliance on specialty Centers of Excellence create islands of automation, resulting in costly, repetitive, and manual work for employees, impeding digital transformation.
The solution is hyperautomation, which combines technologies such as low-code application development, artificial intelligence, integration, and robotic process automation (RPA) to connect modern, legacy, or unstructured data sources and accelerate digital transformation.
With the introduction of the Automation Engine in its Now Platform San Diego release, ServiceNow adds the final ingredient to its existing technologies to deliver on hyperautomation. Automation Engine is a comprehensive automation and integration solution that combines Integration Hub with all-new RPA capabilities, resulting in a 3X faster time to value on average. Together with ServiceNow’s native low-code app development product, App Engine, Automation Engine provides turn-key solutions for ServiceNow developers that are easily accessible and have no learning curve, allowing employees to automate manual, repetitive actions and connect to any system, modern or legacy.
Automation Engine also includes the all-new RPA Hub, which serves as a centralized command and control center for monitoring, managing, and deploying digital robots, allowing organizations to automate any repetitive, manual tasks, streamline business processes, and boost employee productivity while reducing human errors.
RPA Hub includes more than 1300 pre-built components to reduce time to value for automation initiatives, as well as an RPA Desktop Design Studio that allows users to design, test, and publish both attended and unattended bots as they scale automation quickly. No code access to RPA Hub is built into Flow Designer via the RPA Hub Spoke, allowing any ServiceNow developer to use RPA Hub alongside Integration Hub in a familiar interface.
“Organizations today are increasingly competing on experience, both when it comes to their employees and customers, in order to retain talent, grow revenue and drive resilience,” said Dr. Lara Greden, Research Director for IDC’s Platform as a Service (PaaS) practice. “Streamlining how work happens across teams and functions, with intelligent, connected experiences and by bridging together disparate systems, siloes and processes on a single platform, will be a strategic advantage. We anticipate that ServiceNow’s new solutions will help organizations deliver more productive, collaborative employee experiences, better value for customers, and overall result in a faster return on their technology investments.”
ServiceNow continues to invest in industry solutions to help organizations drive value quickly, including the introduction of new telecommunications solutions for telecom providers such as Order Management, Service Management, and Operations Management.
