Epicor, a global company of industry-specific enterprise software to promote business growth, discussed key developments in its Middle East growth strategy at the company’s 2023 Middle East Customer Day on January 17, including plans to launch a new regional data centre driven by surging customer cloud adoption.
The new UAE data centre, which is expected to go live in the spring of 2023, will assist Epicor customers in increasing performance and speed as well as security due to the region’s growing interest and demand in cloud solutions. Customers adopting the company’s purpose-built portfolio of solutions, such as Epicor Kinetic for manufacturing, now have access to a cutting-edge, adaptable, and scalable technology approach that will help them expand and compete more successfully.
Vibhu Kapoor, Epicor Regional Vice President, Middle East, Africa & India said “We were pleased with our performance in 2022 including increased interest and adoption in cloud-based solutions, and we’re continuing to invest in technologies and infrastructure to ensure our customers have the cutting-edge capabilities they require to connect their operations and prioritize growth.”
Kapoor added “Customers are choosing Epicor not only for our cloud capabilities and deep industry expertise, but they’re also interested in strong levels of support from a reliable partner. At Epicor, we understand our customers’ challenges, and are there every step of the way to collaborate and help them gain visibility across their business and optimize production and supply chain processes.”
At its Middle East Customer Day, Epicor not only emphasized its investment in data centres but also presented several companies with the first-ever regional Customer Excellence Awards. These awards recognized the businesses that have effectively utilized Epicor solutions to achieve significant growth and profitability in the past year.
The winners included:
– Journey to the Cloud Excellence Award: Al Shawamikh Oil Services was recognized for driving continuous improvements through automation and digitization of several key operational processes to modernize and transform their business. Being early cloud adopters in the region, Al Shawamikh Oil Services migrated from Epicor Kinetic on-premise to SaaS, to enable them to stay current with the latest functionality and remain competitive.
– Business Transformation Excellence Award: Abu Dhabi Precast transformed their business operations and introduced more transparency with Epicor Kinetic so teams can better track budgets and expenditures at every phase. The data provides visibility and tracking across more than 40 operational initiatives, pivotal in keeping operations and costs in check.
– Technology Innovation Excellence Award: Arabian Plastic Industrial Co (APICO), recently listed on the Saudi Exchange, moved to Epicor Kinetic deployed in the cloud to standardize business processes, support adherence to regulatory compliance demands, and optimize their financial and operational processes. The solution is supporting their strategic company objectives — to deliver innovative products and world-class customer-centric services.
Andy Coussins, Senior Vice President and Head of International at Epicor said “Congratulations to all our worthy winners. Our customers and partners are central to Epicor’s success, and we’re thrilled to celebrate their innovations and achievements in driving their businesses forward,” said
Coussins added “We’re excited to share our regional investment plans for 2023, and we thank our customers in the Middle East region for their continued commitment to Epicor and look forward to collaborating to drive future success.”
