Gartner Magic Quadrant titled Ivanti as the leader for IT Service Management

Gartner® Magic Quadrant™ titled Ivanti as the leader for IT Service Management for the second year in a row. The assessment was based on a set of criteria that looked at the company’s overall strategy and ability to execute.

“We believe Ivanti’s placement in the report is a result of our differentiated product roadmap, our ability to execute and the strategic acquisitions we have made to strengthen our platform in the last year,” said Samer Hani, Middle East Regional Director of Ivanti.

Further said, “Through the Ivanti Neurons platform, we are uniquely positioned to deliver a proactive and predictive service management solution, with contextual employee experience, and improved business outcomes. Our Ivanti Neurons platform empowers IT departments with automation bots that proactively resolve issues, even before employees notice them, and delivers a personalized employee experience.”

Ivanti Neurons for ITSM is a cloud-optimized ITSM solution that is both versatile and comprehensive. Customers can automate workflows and eliminate inefficient manual processes, resulting in a more efficient, compliant, and secure business. Ivanti Neurons for ITSM can readily expand and adapt to suit specific business objectives, whether you’re seeking for an IT help desk/support ticket solution or want to support more complex ITIL service management processes.

We think that the Gartner Magic Quadrant assessments are the result of thorough, fact-based research in specific areas, providing a broad view of the relative positions of providers in industries with significant growth and distinct provider difference. Leaders, Challengers, Visionaries, and Niche Players are the four quadrants in which providers are classified. The research allows you to get the most out of market analysis while keeping your business and technology demands in mind.