Jedox named an Overall Leader in Customer Experience and Vendor Credibility

Jedox, an award-winning provider of Enterprise Performance Management (EPM) solutions for Financial Planning and Analysis (FP&A), has been named an Overall Leader for Customer Experience and Vendor Credibility in Dresner Advisory Services’ 2022 Wisdom of Crowds® Enterprise Performance Management Market Study.

The 2022 Wisdom of Crowds® Enterprise Performance Management (EPM) Market Study examines current EPM user perceptions, intentions, and realities and provides detailed vendor performance ratings.

Jedox is named an Overall Leader in the Customer Experience Model in the 2022 study, which takes into account real-world experience of customers working with EPM products. Jedox is also a Leader in the Vendor Credibility Model, which takes into account how customers “feel” about their vendor, their trust in Jedox, and their perceived value for the price paid. Jedox is also named best-in-class for criteria related to sales team experience, such as understanding of customer business needs and post-sale follow-up. 

“Enterprise Performance Management offers capabilities that can help organizations navigate uncertain economic conditions as they adjust to recent global events and strive to increase their agility and resilience,” says Howard Dresner, founder and chief research officer at Dresner Advisory Services. “We congratulate Jedox on their continued placement as a top Enterprise Performance Management supplier and on maintaining a perfect recommend score from their customers.”  

According to the market research, current EPM solution usage has risen to 54%, up from 51% in 2021. Annual budgets, cash flow forecasting, and headcount planning remain the top three planning priorities in 2021, with strategic planning gaining importance. 

“We appreciate being recognized as an Overall Leader in Customer Experience and Vendor Credibility and we value the insights from independent analysts who provide thorough perspectives on enterprise performance management and planning solutions, “said Dr. Rolf Gegenmantel, Chief Product Officer at Jedox. “This further highlights the value Jedox provides to organizations beyond the sales process,” he added.