‘ServiceNow Impact’ boosts return on large scale tech investments

ServiceNow Impact is the first solution in the enterprise software market designed to assist customers get a faster return on their digital transformation expenditures. ServiceNow Impact, which is built on the Now Platform, combines AI-powered suggestions, professional assistance, premium tech support, and tools in a tailored digital experience.

Over the last three years, more than three trillion dollars has been invested in digital transformation initiatives around the world, according to IDC, but less than half of the firms that have implemented those programmes have achieved the desired results. The growth of point initiatives that do not properly operate together, the increasing need for firms to spend money maintaining old systems, and the intensifying skill shortages are all contributing to this “value gap.”

With tailored recommendations and insights, premium technical support and preventative tools, role-based training and certifications, expert coaching, and prescriptive guidance, all provided in a premium digital experience, ServiceNow Impact is designed to reduce the value gap. ServiceNow Impact is the only human and AI-powered value acceleration solution, customised for each enterprise, industry, and job.

“You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. ServiceNow’s platform provides a single pane of glass to enable next-generation business models,” said ServiceNow CEO Bill McDermott.  

He added, “ServiceNow Impact is an intuitive, consumer-grade mobile application that visualizes the value from transformation investments in real-time. Its impressive global demand proves nothing like this has ever been delivered in enterprise software.”

Say hello to value realization at scale

“Customer expectations have changed, and organizations are looking to derive greater value faster from their digital investments,” said Paul Greenberg, CRM industry thought leader and Managing Principal of The 56 Group, LLC.

He added,  “ServiceNow Impact provides an innovative approach to value acceleration for its customers that raises the bar on the B2B customer experience in the industry.”

ServiceNow Impact is now available and is designed to meet customers where they are on their digital transformation journey. Customers can leverage ServiceNow Impact to: Using the Now Platform’s AI and recommendation engine, customers can:

• Personalize the digital transformation experience with peer and industry benchmarks, real-time tracking, a value journey builder, and AI-curated content and recommendations.
• Align innovation strategy to business outcomes to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal-specific, fixed-scoped offerings that can be activated as needed).
• Amplify internal expertise with dedicated expert teams, partner collaboration, advisory sessions, and tailored training and coaching.

As part of ServiceNow Impact, the business updated its Now Learning training and certification platform, which now includes on-demand, instructor-led, and custom training and certification options.