ServiceNow has announced updates to its Workplace Service Delivery solution to support employees and facilities teams in an increasingly hybrid work environment that demands flexible, agile workplace service management applications. ServiceNow gives employees a consumer-grade mobile experience to reserve workspaces, conference rooms and services and navigate workplaces. For businesses, ServiceNow’s Workplace Service Delivery solution provides the data and insights needed to better inform real estate costs and optimization.
ServiceNow’s Workplace Service Delivery solution addresses a rapidly growing and urgent need for companies and employees to reopen offices and return to workplaces smoothly. Multi-channel, native mobile solutions automate requests, reservations and repairs so employees can focus on meaningful work.
New features of Workplace Service Delivery include:
“Organizations are quickly realizing that work is no longer just a place, but an activity, accelerating the need to digitally transform,” said Juliana Beauvais, Research Manager at IDC.
He also said that, “The future of work will be hybrid and distributed. Companies need to automate complex workflows across an enterprise to improve productivity and enhance the employee experience.”
ServiceNow has been at the forefront of COVID response since the start of the pandemic, releasing Emergency Response apps in March 2020 to help ensure business continuity and the Safe Workplace Suite in May 2020 to manage employee health and safety. With Workplace Service Delivery, ServiceNow is powering the new world of work by delivering workflows that support flexible and agile ways of working.
“The pandemic accelerated companies’ digital transformation efforts as they looked to create great experiences for their employees and customers,” said Blake McConnell, SVP of Employee Workflow Products at ServiceNow.
He added, “Now companies need to leverage their digital transformation investments as they plan for a return-to-workplace that drives employee productivity and supports the hybrid workplace.”
ServiceNow uses Workplace Service Delivery to define the new world of work
As ServiceNow returns its own employees to the workplace, Workplace Service Delivery and the Safe Workplace Suite are essential to support a safe, frictionless return.
ServiceNow will leverage Workplace Service Delivery to help manage its distributed workforce and define the new world of work for its own employees, starting with Workplace Reservation Management to help employees reserve desks, conference rooms and other workplace services as well as Workplace Case Management and Workplace Visitor Management. In the future, Workplace Space Mapping will give employees access to interactive floor maps to navigate office layouts.
It’s estimated that Workplace Reservation Management has the potential to help ServiceNow employees and workplace services teams save a combined 109,000 hours a year once all ServiceNow offices are at full capacity.