5 ways modern contact-centre technologies can help customer satisfaction soar

The CX discussion was no longer a murmur. It was a roar, as demand surged, and disruptive new players joined the fray. In a 2021 report, the Dubai Chamber cited data from the UAE National Economic Register that said May 2020 held the record for the issuance of ecommerce licences in the country – 196 in a single month.

iSON Xperiences’ acquisition of Altron People Solutions drives growth in South Africa

However, in order to capitalise on this, the corporation realised that it needed to focus on more than simply organic growth.

How can businesses use AI to create better customer experiences?

Whether you’re a startup, or a more established company looking to make your business more efficient, AI is something that should be on your radar as AI provides more opportunities for businesses.

Timbl Dubai based start-up turning tables in UAE

Timbl UAE start-up has conducted a successful proof-of-concept pilot with Social House in Dubai, demonstrating that its rapid payment solution gives restaurants and customers with a 10% faster table turnaround time.

Ericsson launches smarter networks that learn and improve

Automating certain basic and complex operations to enable zero-touch autonomous networking, which necessitates the use of advanced technologies such as artificial intelligence (AI), machine learning (ML), and reasoning, is a continual undertaking for 5G.