Cisco has unveiled a cutting-edge point of presence (PoP) for its Webex Calling and Webex Contact Center media services in the UAE. This strategic move underscores Cisco’s commitment to meeting the region’s increasing demand for advanced and secure cloud communication solutions.
With the new local PoP, Webex Calling will route voice and video traffic within the UAE, ensuring enhanced call quality, reliability, and reduced latency. For Webex Contact Center, the PoP offers a suite of cloud-based services, enabling organizations to deliver outstanding customer service experiences. The AI-powered platform seamlessly integrates with Cisco’s cloud calling solutions, providing an intuitive interface for both customers and service agents.
Abdelilah Nejjari, Managing Director for Cisco in the Gulf region, expressed his excitement: “This announcement highlights our investment in infrastructure and resources in the region, demonstrating the value Cisco brings to customers. Our comprehensive collaboration and customer experience suite equip businesses in the UAE with the tools needed to excel in today’s fast-paced, customer-centric world.”
Cisco’s initiative in the UAE reaffirms its dedication to fostering a smart and connected future for the region. The PoP for Webex Calling and Webex Contact Center media services not only supports businesses in the UAE and the broader region but also contributes to the UAE’s ambitions of becoming a leading global technology and business hub.
