Jumbo Serve, a renowned division of the Jumbo Group, has announced the launch of a new service center in Al Barsha, Dubai. This expansion aims to meet the growing demand for authorized service centers for electronic devices, providing customers with reliable repair services using genuine parts and certified technicians.
Addressing the Need for Trusted Repair Services
Jumbo Serve is committed to promoting the use of authorized service centers to ensure the use of genuine parts and qualified technicians. The new Al Barsha facility offers convenient access to high-quality service in a residential area, allowing local residents to easily connect with Jumbo Serve.
A Shift to Customer-Centric Service
Mr. Vikas Chadha, CEO of Jumbo Electronics Ltd, commented, “Our expansion into Al Barsha signifies a major shift for Jumbo Serve from its traditional B2B focus to a more customer-centric B2C approach. This new center enhances the overall customer experience by providing direct access to services without intermediaries. Additionally, Jumbo Serve is expanding its service offerings to include IoT products like smartwatches, car key programming, and remote safes, positioning itself as a one-stop shop for all electronic device repairs.”
Comprehensive Store Operations
The new service center showcases Jumbo Serve’s expertise in managing store operations, from manpower to service delivery. It features a dedicated call center reachable at 600532395, operating from 9 AM to 11 PM, six days a week (except Sundays).
Commitment to Customer Safety and Satisfaction
Jumbo Serve emphasizes the importance of avoiding unauthorized vendors who use counterfeit parts and substandard repair practices. They maintain high customer satisfaction through the Net Promoter Score (NPS) – Customer Satisfaction Survey, monitoring feedback at all touchpoints such as retail, service center, call center, delivery and installation, and home service.
Efficient Turnaround and Competitive Services
Jumbo Serve is committed to completing 75% of retail store services within the same day or the next day, ensuring a swift turnaround for customers. They offer premium delivery and installation services, including out-of-warranty repairs with a 90-day warranty at competitive prices for IR dealers and customers.
Leading Service Provider in the UAE
Jumbo Serve provides a wide range of aftermarket services for consumer electronics, home appliances, mobility products, and IT equipment, including flat TV panels, PlayStation, DSLRs, professional cameras, projectors, recorders, laptops, desktops, tablets, mobile phones, air conditioners, and washing machines. With 13 service centers across the UAE and a broad range of products from over 40 global brands, Jumbo Serve has established itself as a cornerstone of excellence in the aftermarket service industry.
Future Expansion Plans
Looking ahead, Jumbo Serve plans to expand its services in the IR marketplace, enhancing value for customers and IR channel partners. By increasing its share in the largely unorganized sector, Jumbo Serve aims to offer high-quality, authorized repair services, promoting customer safety and satisfaction.
