Dubai Electricity and Water Authority (DEWA) reported that customers completed over 7.2 million transactions across its digital platforms during the first half of 2025.

The authority revealed that:

• 1.1 million transactions were processed via its website
• 2.6 million were handled through its smart app
• 3.5 million were completed using partner-supported platforms

This resulted in a digital service adoption rate of 99.5%.

DEWA also completed over 100 integration projects with 65 government and private entities by the end of June 2025.

Saeed Mohammed Al Tayer, MD & CEO of DEWA, stated that the organisation continues to enhance digital life quality and drive digital transformation. He noted DEWA’s commitment to using AI and advanced technologies to provide efficient, high-quality services.

Al Tayer added that DEWA’s secure and advanced digital infrastructure supports its ambition to position Dubai as a global innovation hub. He highlighted the adoption of the ‘Services 360’ policy, which aims to reduce procedures, eliminate bureaucracy, and set new standards in government operations.

DEWA reaffirmed its focus on stakeholder happiness, sustainability, and reducing the carbon footprint through innovative digital solutions.

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