Endava, the technology-driven business transformation group, has announced the go-live of a multi-year Managed Services partnership with RX, a leading global event organizer. The deal provides end-to-end IT support across service desk, infrastructure, field services, and applications management. It aims to ensure smooth global event operations, where downtime can affect attendee experience.

RX operates more than 350 events annually across 25 markets. Therefore, reliable and scalable IT operations are essential. The partnership supports RX’s technology transformation journey. It stabilizes core services and introduces an operating model focused on efficiency, automation, and resilience.

Since going live in December, Endava has achieved measurable improvements across RX’s IT estate. Within weeks, 97% of service desk calls were answered within 60 seconds, managing over 5,800 tickets per month internationally. End-user satisfaction reached 9.5/10. These results increased confidence in the consistency and performance of RX’s IT services.

Endava and RX have also implemented strong governance foundations. Structured service reporting and Quarterly Business Reviews ensure transparency, accountability, and a framework for continuous improvement.

Nick Lowe, Vice President of Technology at RX, said: “Endava has delivered real momentum for our global IT operations. Their impact has lifted responsiveness and confidence across our teams. As we modernize and automate more operations, Endava proves to be a valuable long-term partner.”

Alastair Lukies CBE, Chief Engagement Officer at Endava, added: “Live events leave little margin for IT failure. RX operates in a demanding global environment. Our role is to make technology stable, responsive, and ready to scale. This partnership shows how modern managed services can deliver immediate stability and long-term innovation.”

The next phase of the partnership will expand automation in service desk and infrastructure operations. AI-assisted workflows will improve speed, consistency, and service quality. AI-driven operational tools could reduce incidents, enhance user experience, and strengthen resilience across markets.

Endava’s strategic focus on long-term, complex managed services partnerships reinforces its presence in the events and media sector. This collaboration with RX highlights how Endava continues to drive global IT transformation.

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