DXC Technology (NYSE: DXC), enterprise technology and innovation partner, and ServiceNow, the AI control tower for business reinvention, have announced a new multi-year agreement to modernize core enterprise operations and scale AI across global businesses. DXC Technology is central to this partnership focused on enterprise AI transformation.

The collaboration combines DXC’s enterprise optimization expertise with the ServiceNow AI Platform. It aims to shift organizations from AI experimentation to execution across complex multivendor environments. Moreover, it will accelerate delivery timelines, reduce manual effort, and improve service quality across core business functions.

As Customer Zero for ServiceNow’s Core Business Suite, DXC will be the first global enterprise to deploy new agentic AI capabilities within its Global Business Services model. In addition, DXC will work with ServiceNow across key functions using AI-driven automation and agentic workflows. This will reduce manual work, improve cross-functional visibility, and streamline processes to enhance speed, consistency, and quality. Furthermore, DXC will build a library of repeatable AI use cases and automation patterns for global customers.

DXC will also use ServiceNow’s agentic AI capabilities to create a unified enterprise experience across critical business services worldwide. Digital agents will continuously monitor activity, surface real-time insights, and proactively resolve issues. As a result, operational efficiency will improve while teams focus more on analysis, innovation, and higher-value work.

“Global enterprises are under real pressure to move from AI experimentation to execution and that’s hard when operations are complex and fragmented. DXC made the decision to go first. As Customer Zero for Core Business Suite, they’re deploying agentic AI across core business functions before bringing it to customers. That’s not just a partnership that’s conviction. That’s exactly how transformation at scale actually happens,” said Josh Kahn, SVP and GM, Core Business Workflows, ServiceNow.

Through this adoption, DXC is advancing its Global Business Services model. This model consolidates siloed back-office functions into a centralized structure operating across regions and functions globally. Consequently, the partnership positions DXC as an early validator of Core Business Suite AI capabilities, scaling solutions internally before delivering them to clients.

“Putting ServiceNow’s Core Business Suite to work inside DXC allows us to prove what AI-powered operations look like in practice across complex, multivendor environments. With ServiceNow, we’re simplifying processes, reducing manual work, and delivering better experiences for our employees every day. Importantly, that’s resulting in real business impact, freeing up capacity on our team and giving them the opportunity to focus on building what’s next with AI. That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution,” said Russell Jukes, Chief Digital Information Officer, DXC.

This expanded collaboration builds on a 17-year partnership between the two companies. It also strengthens their joint AI Innovation Center of Excellence (CoE), established in 2024. The CoE uses a structured AI blueprint methodology based on industrialized AI assets, accelerators, and execution frameworks. Together, both companies help customers adopt agentic AI, optimize technology investments, and manage complex multivendor environments with governed, human-centered AI.

As an Elite ServiceNow Partner, DXC has delivered AI-enabled ServiceNow solutions globally. With more than 1,800 expert consultants, it supports enterprises in scaling AI adoption and maximizing platform value.

Overall, DXC Technology continues to drive enterprise transformation through its deep collaboration with ServiceNow, accelerating AI-powered operations at global scale.

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