ServiceNow and Aramco Digital have signed a Collaboration Agreement to drive AI transformation across the Aramco ecosystem. The deal brings together ServiceNow, the AI control tower for business reinvention, and Aramco Digital, the technology subsidiary of Aramco.

Under the agreement, Aramco Digital will use ServiceNow as a foundational platform. This will help standardize and govern digital workflows. The scope covers a wide network of affiliates, subsidiaries, and joint ventures. These entities operate in more than 50 countries.

Additionally, the initiative aims to reduce fragmentation across the group. It also seeks to modernize enterprise processes. As a result, the partnership will build a consistent, AI-enabled foundation. This foundation is designed to scale across the entire ecosystem.

Notably, ServiceNow already runs more than 100 billion workflows annually. Its platform supports some of the world’s largest enterprises. Therefore, it aligns well with Aramco Digital’s goals. The company wants to drive efficiency, strengthen governance, and improve consistency.

Furthermore, the Collaboration Agreement targets four connected domains. Together, these domains address the challenges of managing a large, dispersed enterprise group.

First, the agreement focuses on AI-powered workflows. These will enable intelligent automation across enterprise systems. In turn, this should improve efficiency and reduce manual processes.

Second, the deal covers customer experience. It will enhance service management through unified, CRM-driven solutions. Consequently, this will help set consistent service standards across entities.

Third, the partnership addresses group shared services. It aims to standardize core business functions. This will support a unified service model and reduce duplication.

Finally, the agreement includes ERP modernization. This step will optimize legacy ERP environments. It will also reduce technical debt and support scalable digital growth.

Overall, this AI transformation agreement marks a significant step for both companies. By combining ServiceNow’s platform with Aramco Digital’s reach, the partnership sets the stage for a more unified, efficient, and future-ready enterprise ecosystem.

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