Egypt Partners with Konecta for $100M Investment in Digital Services and AI

Prime Minister Dr. Mostafa Madbouly presided over a significant Memorandum of Understanding (MoU) signing between the Information Technology Industry Development Agency (ITIDA) and Konecta Egypt, a subsidiary of Spain’s global leader in digital services and customer experience AI, Konecta. The ceremony, attended by Dr. Amr Talaat, Minister of Communications and Information Technology, and Nourdine Bihmane, Group CEO of Konecta, marks a pivotal move to strengthen Egypt’s position in the global digital economy.

The MoU was signed by Eng. Ahmed El-Zaher, CEO of ITIDA, and Mr. Ahmed El-Harany, CEO of Konecta for the Middle East and Africa, highlighting the launch of Konecta’s operations in Egypt. The company will establish its regional headquarters in New Cairo, which will serve markets across the Middle East, Africa, Europe, and the Americas.

Konecta plans to invest approximately $100 million over the next three years, with a focus on hiring nearly 3,000 specialists in digital and technical services. The new operations will cover AI solutions, digital transformation, cybersecurity, big data & analytics, IoT, technical support, and multilingual customer services in languages such as English, French, German, Italian, and Spanish. Furthermore, Konecta will establish its first Global Center of Excellence (CoE) for Gen-AI in Egypt, enhancing global delivery operations and providing access to the company’s vast knowledge base.

The collaboration also includes joint training and upskilling programs, developed in partnership with ITIDA, aimed at boosting the skills and global competitiveness of Egyptian talent. This partnership is expected to contribute significantly to Egypt’s IT and communication technology exports to international markets.

Minister Dr. Amr Talaat: Boosting Egypt’s Global Competitiveness in Digital Services

Minister Dr. Amr Talaat emphasized Egypt’s growing prominence in the offshoring industry and its appeal to global companies seeking to establish service centers. “Egypt offers high-quality digital services in multiple languages, supported by a skilled talent pool. The government is committed to creating a business-friendly environment and equipping Egyptian talent with the skills required for rapid technological advancements,” Dr. Talaat said.

He also noted that Konecta’s expansion in Egypt will create valuable job opportunities and help develop local talent to meet the growing demand for outsourcing services in European, American, and Middle Eastern markets.

ITIDA’s Role in Advancing Egypt’s IT Sector

Eng. Ahmed El Zaher, CEO of ITIDA, praised the partnership as a key milestone for Egypt’s IT sector. “This partnership reflects the increasing confidence in Egyptian talent, which will generate diverse job opportunities in business process outsourcing, IT services, and engineering R&D,” El Zaher said. He reaffirmed ITIDA’s commitment to fostering a supportive business environment and attracting global service delivery centers to Egypt.

Konecta’s Strategic Expansion into Egypt

Nourdine Bihmane, Group CEO of Konecta, expressed the company’s dedication to innovation and growth across the region. “By establishing our regional headquarters in Egypt, we aim to

harness the country’s exceptional talent pool and deliver cutting-edge digital solutions,” Bihmane stated.

Mr. Ahmed El Harany, CEO of Konecta for the Middle East and Africa, highlighted Egypt’s competitive advantages, particularly its skilled workforce and advanced digital infrastructure, as key factors in choosing it as the regional hub for operations. “This strategic partnership is poised for success as we begin our operations in Egypt,” El Harany added.

This partnership between ITIDA and Konecta is set to strengthen Egypt’s position in the global digital landscape, boost job creation, and foster innovation in the digital services sector.