ServiceNow (NYSE: NOW) has announced a collaboration with Anthropic to integrate Claude models deeper into its platform, expanding ServiceNow AI across enterprise workflows. The collaboration brings Claude into core processes such as application development and mission-critical operations, including healthcare and life sciences.

ServiceNow AI is now embedded through the ServiceNow AI Platform, enabling enterprises to deploy governed intelligence at scale. Claude is the default model powering ServiceNow Build Agent, allowing developers of all skill levels to create, test, and deploy agentic workflows that can reason, act, and execute autonomously. ServiceNow reported that Claude has been deployed to more than 29,000 employees, with early internal results showing up to a 95% reduction in sales preparation time.

As organizations put AI into production across departments, governance has become a priority. ServiceNow revealed that enterprises can access Claude through a single platform using unified controls, usage monitoring, and compliance via the ServiceNow AI Control Tower.

Bill McDermott, chairman and CEO of ServiceNow, said the partnership turns intelligence into action by embedding AI-native workflows into everyday work. Meanwhile, Anthropic CEO and co-founder Dario Amodei noted that AI delivers better results when integrated directly into how work gets done, rather than used as a standalone tool.

ServiceNow also outlined new customer capabilities enabled by the collaboration:

• Claude powers enterprise app development through Build Agent and Claude Code, supporting both professional and citizen developers using natural language prompts.
• The integration is targeting a reported 50% reduction in customer implementation time, from sales discussions to deployment.
• Agentic workflows combined with Claude are being developed for healthcare and life sciences, supporting tasks such as research analysis and claims authorization.

Internally, ServiceNow reported that its sales teams are using Claude-powered coaching tools to prepare for customer meetings, while engineers use Claude Code to write, review, and debug software, accelerating development cycles.

Claude is available as a preferred model under ServiceNow’s model choice strategy, alongside domain-specific and third-party models. ServiceNow reported that enterprise customers can now use Claude’s reasoning and coding capabilities to deploy agentic automation across departments, operating at scale across more than 80 billion workflows annually on the ServiceNow AI Platform.

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