ServiceNow Unveils Plans for UAE Cloud on Microsoft Azure

ServiceNow has unveiled its intentions to launch a ServiceNow UAE Cloud, to be hosted on Microsoft Azure. The company has confirmed that the active construction of the cloud region is already in progress, with an anticipated delivery slated for the first half of 2025.

Aligned with ServiceNow’s dedication to fulfilling the business transformation needs of both public and private sector entities in the UAE, the cloud offering will be established on Azure as part of the ongoing expansion of ServiceNow’s global strategic partnership with Microsoft, initiated in 2019.

Mark Ackerman, Area Vice President for the Middle East and Africa at ServiceNow, expressed, “ServiceNow’s UAE Cloud will expedite the delivery and adoption of our intelligent platform for comprehensive business transformation across various sectors including government, finance, energy, and telecom in the UAE. Upon its launch, our customers will experience unparalleled opportunities to revamp their operations and empower their workforce.”

Ahmed Hamzawy, Global Partner Solutions Lead for Microsoft UAE, remarked, “ServiceNow’s decision to host its cloud on Azure in the UAE is a significant move in bolstering the nation’s digital innovators and supporting the business transformation objectives of our clientele. Our strategic collaboration with ServiceNow enables UAE organizations to embrace digital transformation with a strong emphasis on compliance, security, and agility, especially crucial in the current landscape.”

With ServiceNow’s unified AI and data platform, customers can swiftly harness the full potential of AI across their operations. Embedded with generative AI (GenAI) directly into the Now Platform, customers gain access to pre-built intelligence to drive their business transformation initiatives forward. Today’s announcement builds upon ServiceNow’s continued investment in the UAE and Middle Eastern region, following the March launch of the Now Platform in Arabic.

The recent expansion of the partnership between ServiceNow and Microsoft integrates two leading GenAI capabilities, ServiceNow Now Assist and Microsoft Copilot, providing customers with a seamless enterprise experience to enhance flexibility and choice. Together, ServiceNow and Microsoft aim to accelerate digital transformation for enterprise and government clients, delivering exceptional experiences and unlocking productivity.