ManageEngine, Zoho Corporation’s enterprise IT management division, has been named a Challenger in the Gartner Magic Quadrant for IT Service Management Platforms for 2022.
The Gartner report can be viewed online at mnge.it/gmq-itsm-22.
The Gartner Magic Quadrant for Enterprise ITSM Platforms profiles vendors in the market to provide infrastructure and operations (I&O) leaders with objective insights into the vendors’ business and product strategies. ManageEngine was evaluated alongside 10 leading ITSM platform vendors for its completeness of vision and ability to execute and was positioned in the Magic Quadrant for the third consecutive year.
“As work disruptions and economic headwinds persist, I&O leaders look to deliver resilient IT and enterprise services. At the same time, they must review software spending while not losing out on key business-critical capabilities that they have come to rely on,” said Kumaravel Ramakrishnan, director of marketing for ITSM at ManageEngine.
“What can be a key differentiator in these times is a value-oriented platform like ServiceDesk Plus offering deep enterprise workflows and unified IT management capabilities. The recognition by Gartner, we believe, is a testament to our persistent efforts in helping enterprise IT leaders demonstrate value through their service management initiatives.“
ManageEngine ServiceDesk Plus was also named to Gartner’s Critical Capabilities for IT Service Management Platforms for 2022. The Critical Capabilities study supplements the Gartner Magic Quadrant by examining eight capabilities that distinguish the ITSM offerings of each of the report’s ten vendors.
“Our IT service delivery models around the globe, in 22 countries, depend on the complete suite of ManageEngine applications, including ServiceDesk Plus,“ said Jay R. Shell, director of global IT services and governance at DexKo. “ServiceDesk Plus allows us to deliver compliant, measurable, and effective solutions to resolve our IT request and incident workflows. And by integrating with other ManageEngine solutions like ADManager Plus and OpManager, we have been able to support customized task workflows and ensure maximum uptime of our key systems that our users require to keep DexKo rolling and growing.”
This is ManageEngine’s fifth Magic Quadrant recognition by Gartner in 2022 for a specific technology market. Application Performance Monitoring and Observability, Privileged Access Management, Security Information and Event Management, and Unified Endpoint Management Tools are among the other honors.
