ServiceNow has announced that Lightstep is extending beyond observability and creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response, helping make organizations’ digital products and services more reliable and resilient. Lightstep Incident Response will help developers and site reliability engineers (SRE) decrease downtime by providing the service context and automation they need to efficiently respond to incidents like a software bug, power failure, or network outage.
“What we’re hearing from developers and SREs is that eliminating ‘context switch’ – flipping between observability, on-call, collaboration and incident management tools – would reduce human errors and speed up response times,” said Rohit Jainendra, vice president and general manager of emerging businesses at ServiceNow. “With Lightstep Incident Response, we are providing teams with a single platform that orchestrates on-call escalation, alert grouping, incident analysis, and remediation, while seamlessly integrating with collaboration and incident management tools to eliminate ‘context switch’ and resolve incidents with speed.”
Lightstep was acquired by ServiceNow in 2021 to extend the benefits of observability across business activities and help organisations to expand their cloud-native capabilities. The company plans to extend Lightstep’s capabilities beyond observability, with the mission of becoming an end-to-end platform for app development organizations. The general availability of Lightstep Incident Response marks the first major step on that mission.
Lightstep Incident Response manages an organization’s on-call rotations by syncing everyone’s schedule onto a common calendar, with particular tags indicating who needs to be looped in based on the nature of the incident and the impacted service. Following that, collaborators are invited to a dedicated channel for speedy remediation based on prebuilt collaboration connectors. They can also design automations that self-triage and self-remediate problems if they reoccur.
Lightstep Incident Response integrates easily with top monitoring, observability, and collaboration solutions such as LogicMonitor, Postman, Sumo Logic, Zoom, and others, expediting the incident response process. Lightstep Incident Response natively integrates with the Now Platform for ServiceNow customers, allowing users to respond to or escalate incidents to the appropriate team all on one platform and connecting incident response to core operations – putting the entire power of their organisation behind the end-customer experience.
“Combining real-time observability and incident response gives on-call engineers powerful insight into the changes that matter and the ability to act quickly,” said Ben Sigelman, general manager of Lightstep and co-creator of OpenTelemetry. “With the introduction of Lightstep Incident Response, we are delivering the all-in-one solution for developers and SREs to act with the speed and efficiency necessary to maintain exceptional experiences for customers using their applications and services. In combination with OpenTelemetry, a Cloud Native Computing Foundation sandbox project founded in part by Lightstep, organizations will now have the data platform, workflows, and an open standards approach necessary to successfully operate highly distributed cloud native services.”
Lightstep Incident Response is available in both free and paid versions and has a novel usage-based pricing strategy depending on the number of active services maintained. Customers do not pay per seat and just pay for the services they consume. This allows the entire team to be involved in the incident response process, fostering a culture of service ownership. Customers may begin using the service right now with a 30-day free trial.
Lightstep Incident Response is available today at https://lightstep.com/incident-response.
