ServiceNow program to skill one million people by 2024

RiseUp with ServiceNow is a global program designed to train one million people on the company’s platform by 2024. The program will fuel a new economy of in-demand, job-ready talent in the high-growth ServiceNow ecosystem, with an emphasis on faster, more equitable career paths.

According to IDC, 90% of organizations will face a digital transformation-related IT skills shortage by 2025, costing more than $6.5 trillion globally due to delayed product releases, decreased customer satisfaction, and business loss. As business leaders focus on a small number of powerful platforms that provide quick time to value, ServiceNow’s reach and scale provide customers, partners, and prospective talent with the opportunity to help tackle some of the most pressing issues confronting business leaders today. Unlike other workflow solutions that focus on a single business function or industry, the Now Platform spans the entire enterprise, providing opportunities in emerging new industries such as data analysis, platform development, workflow, and experience design.

“Digital transformation requires a talent transformation, so ServiceNow is creating a new kind of career path,” said Lara Caimi, ServiceNow chief customer and partner officer. “Instead of focusing on the skills gap, we believe it’s time to focus on the opportunity gap and broaden the definition of tech talent, so more people can benefit from the demand for digital transformation. We’re creating new opportunities for both technical and non-technical talent, to help more people advance into higher-paying roles across our ecosystem, regardless of their background. RiseUp with ServiceNow will empower people to build meaningful careers and enable customers and partners to find much needed talent so they can thrive in the digital economy.” 

RiseUp with ServiceNow broadens the definition of tech talent by focusing on whole-person competencies and “power skills” like critical thinking, interpersonal communication, and creativity. The program contributes to a more diverse and inclusive workforce by providing meaningful opportunities for candidates to gain the skills required for highly sought-after technical roles.

“We live in a region where government programs such as the UAE’s National Program for Coders are driving the development of digital skills and laying the groundwork for private sector enterprises to do their part in bridging talent gaps. But being ‘job-ready’ requires more than just having the right technical skills. Soft skills and purpose driven value is what will matter to candidates and employers,” commented Mark Ackerman, Area VP for Middle East & Africa at ServiceNow.

“RiseUp with ServiceNow will ensure that young people can develop their ‘whole selves’. In fact, according to a 2021 Impact Study by IDC, Certified ServiceNow professionals are 38% more productive and 30% more influential. In the era of digital transformation, RiseUp with ServiceNow will provide a foundation for young people to become skilled and valuable contributors in the digital economy.” 

RiseUp with ServiceNow focuses on three pillars:

• Lowering barriers to learning: With more than 600 free courses and 18 job-related certification paths, Now Learning allows individuals to work at their own pace. More than 325,000 people have already completed 2.3 million courses this year. 
• Expanding opportunities for tech talent: ServiceNow NextGen offers in-house academies and training partnerships with non-profit and government agencies. The redesigned ServiceNow Community also connects over 450,000 members with peer-to-peer networking opportunities, learning forums, virtual events, and more.
• Placing newly skilled talent in jobs: A commitment to grow the new ServiceNow Partner Placement Program will help customers and partners source, train, and assess talent from diverse backgrounds with the expectation to scale to 25 total partners by the end of 2023.