TECHx, one of the fastest-growing technology media platforms for the technology industry in the Middle East and Africa has recently launched a brand new initiative called ‘TECHx Call Center’. The company is ready to offer exceptional client interaction and improve customer handling in every manner, thanks to a team of specialists with top expertise and cutting-edge technology.
TECHx Call Center is a full-service solution that handles all aspects of customer communication. Business Process Outsourcing and Contact Center Outsourcing are accessible through the service. It offers automatic tailored replies that may be customized to meet the needs of the client, as well as a high-quality Interactive Voice Response (IVR) system that interacts with callers, collects information, and directs calls to the right recipients.
The products offered by TECHx Call Center include:
The call center, which is a one-stop-shop for all needs, also offers inbound and outbound marketing services, such as callback options for clients who are waiting, rescheduling based on customer needs, resolving complaints, collecting feedback, and conducting surveys. With this service, businesses no longer need to spend time and resources on the day-to-day chores of customer interactions and can instead delegate the job to specialists.
Call data analysis is a unique tool that organisations can use to quickly track incoming calls and client satisfaction. With this service, our server records all calls to the company that are handled by an agent. Information such as the number of calls received, the number of calls lost, the number of calls in waiting, and so on are generated from the data gathered, and the analysis may be used to work out the kinks in customer service and to smoothen the response system in place.
Even if the calls are handled by another call center provider, our voice logger technology captures all incoming and outgoing calls. The recorded calls are uploaded to a secure server on a daily basis and may be viewed from anywhere, as well as shared with business workers for work purposes. It may be used to assess customer satisfaction, as well as for legal, training, and administrative objectives. Every call is labeled with the date and time it was made and is immediately accessible.
The services offered by TECHx Call Center include:
When you utilize premium virtual reception services, you’ll get a dedicated or shared agent from our contact center who will provide you with all of the features of an in-house front desk. The agent will operate as a virtual receptionist, answering incoming calls to your company number in a timely and professional manner and interacting with customers in a manner and approach that is customized to the nature of your firm.
Businesses may use this service to create standardized and easy-to-remember toll-free and service numbers that are linked to their company name via call mapping.
Customers will find it simpler to contact you if you have a unique number that is easy to remember. This can lead to new business prospects.
For your business, we deliver high-quality customized voiceovers. Our clients’ messages are recorded by professional voice actors, which may subsequently be utilized on answering machines and recorded answers. Any message or greeting is recorded in the best quality with great attention to detail in a variety of languages. A good response system may easily add class and enhance the company’s perceived standards.
Clients may use this service to have access to tech agents who are accessible 24 hours a day, 7 days a week to answer customer inquiries and aid in resolving difficulties, clearing up questions regarding purchases and goods, and accepting complaints, and forwarding them to the appropriate individuals.
The agents have undergone extensive training to ensure that they are both efficient and professional. Client interactions may be smoother than ever before with this solution, and customer concerns can be addressed and managed with ease.
For firms who require sales advertising via phone calls, we provide a sales solution. Incoming calls are routed through our servers to our agents, who then react to leads and inquiries. Outbound sales campaigns help in business development and demand generation. They strive to provide timely information as well as visibility in target markets.
This service is available to businesses that have outstanding debts that need to be collected. Debts are handled by ICC in a very structured and professional manner. We will take on debts of any size and for any length of time.
Clients that acquire ICC products are given brief training on the product they have purchased. The training sessions are specifically designed to guarantee that the client understands the product’s ins and outs and is able to use it independently. The training guarantees that the customer is capable of fully using the product’s capabilities.
Our certified specialists create an audit report of your customer relations function and determine your specific requirements.
Our professional team evaluates the report and creates standard solutions based on the client’s specifications.
The design blueprint is provided to the customer for input.
Our deployment team is responsible for carrying out the agreed-upon solution and support services.
“Technology brings about many possibilities & opportunities and this is one such opportunity that we would like to capitalize on. TECHx Call Center is a robust set-up with a dedicated team managing various services we offer in the line-up. This is one of our initiatives to enable brands with their outreach programs, expansion plans, activation campaigns and targeted direct marketing campaigns across MEA region. Outsourced platforms have been a proven and tested system for increasing efficiency & productivity and saving costs for organizations both in the short run & long run. With our call center initiative, we aim to do just that, by taking the load off of our customers & clients and add value to their business,” said Christopher David, Director – Business & Media Relations at TECHx.
